Let me share with you an experience I just had with a pretty well-known shopping site catering to mom's: Totsy dot com.
At the beginning of March, I received an email from Totsy providing me with a $15 credit to use towards any purchase. I thought, "Hey! Awesome!" and went to their site to check out the merchandise. I found a toy that both of kids would like for a great deal - $3.85 for each toy (and they usually run for $8-$10). Having the $15 credit, I ordered 4 of them, and only paid for shipping. Not a bad deal.
That was March 5.
When I had finished ordering the toys, the confirmation page came up and it had written on it: "estimated shipping date: April 1." I was a bit shocked at the SUPER late shipping date (really? one month after I order?), but I knew that this site took the orders on their site, then when the sale was done (the special prices last about 4 days each), they placed orders with the vendors of the product. So, a month? I could wait. Easter was nearly 2 months away.
On April 1 (the estimated shipping date, remember?) I received this email:
"We are experiencing a delay due to the increased volume in demand for orders intended to ship from our warehouse at this time. We apologize for any inconvenience this may cause.
Our warehouse is working quickly to get your shipments out within the next 5-7 business days."
Seriously?! Yeah, so...another week wait.
On April 10, I wrote to the customer service email asking about my order. Two days later, still no reply, so I wrote ANOTHER email to the customer service people. I received a response today (April 13):
"Thank you for contacting us. You will be pleased to know that your order has just been released to UPS. Unfortunately, there are two items that are unavailable, which is the sheep and unicorn. I will submit a refund back to the payment method you supplied for these two items. My apologies for any inconvenience."
Can I please emphasize two points of this email that bugged the heck out of me?
1) "your order has just been RELEASED". To me, this makes it seem as if my order has just been sitting around (for a month and a half, mind you), waiting for me to ASK THEM to send it to me.
2) HALF of my order will not arrive? Yeah, that's an inconvenience, seeing as the half you're not sending are the two toys for my daughter. Ridiculous.
Later today, I received THIS email:
"Unfortunately, items Sheep
, Zebra 
and Unicorn 
from
the Lubies event, is unavailable for shipment due to a shortage of inventory from our vendor.We apologize for any inconvenience this may cause you." ARE YOU KIDDING ME!?!? (See how cute the toys are? Yeah, not happy they're not coming.) So, only 1/4 of my order is coming. And Totsy is blaming the vendor for a shortage. This bugs me because, according to the way the Totsy places orders, there shouldn't BE any shortages, since orders to the vendors are placed AFTER they are placed on Totsy. Needless to say, I'm less than impressed with my experience. If you google "Totsy" the reviews are, in the majority, negative. Seems my experience is the norm. So: I DON'T recommend this site. At all. Not worth it.
5 comments:
Good to know! Thank you for sharing your experience Kimi. But I am super sorry that you are dealing with this. What a pain in the neck!
Oh how annoying. I'm sorry you have to go through that! good thing it was not something you desperately depended on! Thanks for the heads up!
Wow!!! I have a "membership" there, but I've never bought anything there because everything is always so expensive. It's good to know that I just shouldn't even waste my money.
I'm sorry, Friend.
PS. This is Deborah. :D
Now this is Kadie: I think that's way lame and I hope they refunded you some of your shipping too since you only received one toy! Thanks for letting us know how lame they are!
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